Shipping + Returns

SHIPPING PROCEDURE

> Orders are processed upon successful credit card authorization

> Orders received by 4PM EST will be processed and shipped same day.

> Sales tax will be charged for orders billed to California.

> FREE Ground Shipping and Returns within the continental U.S.

>Flat Rate UPS Shipping to Canada. FREE Returns from Canada.

DELIVERY REFUSAL

> If an order is returned to Kain Label distribution center for customer refusal of delivery, customer will receive a refund less shipping and handling charges incurred by shipment and return.

RETURNS

> Customer is responsible for reading and complying with Return Policy + Return Procedure below.

> Please allow 2 weeks for refund or exchange to be processed.

> Please email customerservice@kainlabel.com with any inquiries.

RETURN POLICY

> Your complete satisfaction with our product is our goal.

> All returns must include the Return Form enclosed with your order.

> We accept returns for a full refund or exchange on product in its original condition. Original condition includes the following: the product has not been worn, washed, damaged or altered, and original tags are attached and unaltered.

> Product must be received by Kain Label distribution center within 30 days of the invoice date for a full refund or exchange.

> Product received after 30 days of the invoice date will only be accepted at our discretion. Returns after 60 days cannot be accepted.

> Sale products are final sale.

> Refunds will be made in the form of the original payment.

> Exchanges will be shipped via Ground shipping at no charge to the customer.

RETURN PROCEDURE

> Fill out the Return Form and enclose with return package.

> A pre-printed UPS return label is enclosed with your order. Remove or cover the original shipping label with the enclosed return label.

> The label authorizes a return via UPS ground to the Kain Label distribution center at no cost to the customer. Customer is responsible for shipping charges using any method other than the provided UPS return label.

> Return packages can be dropped at an authorized UPS location or drop box. For the nearest location, please visit ups.com/dropoff